A little help, right here.

Email s@shaurya.io for help with Ringee. Include your app version, iPhone model, and a short description of what happened. You can find the app version in You → Settings.

Please do not send passwords, payment-card details, or private photos unless they are necessary to understand your request. We will never ask for your password.

Use the same sign-in method you originally chose: Apple, Google, or email. An Apple private relay email can differ from your usual email address.

For an email password, choose the password-reset option on the email sign-in screen and follow the recovery email. Check your spam folder and make sure you entered the address used for your Ringee account. If you still cannot sign in, email support from that address if possible.

If Pro is missing, check that you are signed into the expected Ringee account and the Apple account that made the purchase, then choose Restore purchases in Ringee’s Settings or paywall. If the issue persists, contact us with the purchase date and product name. Do not email your Apple password.

To cancel, open iPhone Settings → your name → Subscriptions → Ringee. Removing the app or deleting your Ringee account does not cancel billing. Apple’s cancellation guide.

For a refund request, visit Apple’s Report a Problem page. Refund decisions follow Apple’s policies and applicable law.

Keep an internet connection available. You can leave the rendering screen and check your looks later; notifications are optional. If a render fails, try again with a clear, well-lit hand photo and a simple description focused on jewelry or styling.

Safety refusals and failed generations do not count as successful generations. If the app shows that you reached an allowance, check its usage information before retrying. Contact support if a look stays stuck or usage appears incorrect.

Delete saved hands or looks through their in-app controls. Deleting a hand keeps its previously generated looks, so delete those separately if you want them removed too.

To remove all account content, open You → Settings → Delete account and confirm. If a render is active, deletion may need to wait for it to stop. Follow any retry instruction shown. Save anything you want to keep first; deletion is permanent.

If you cannot access the app, email s@shaurya.io with “Delete my Ringee account” in the subject. We will verify the account before acting. See the deletion and retention policy for details.

Change optional usage analytics, AI-processing consent, and look notifications in Ringee’s Settings. Manage camera and photo-library permission in iPhone Settings.

For access, correction, export, or deletion requests, privacy concerns, or an accessibility issue, contact s@shaurya.io. Tell us what you need and which part of the app or website is affected.